Your water treatment and wastewater treatment plants are equipped with generators capable of maintaining operations during extended power outages.
The drinking water distribution system has a robust back-up system to allow water to flow from many locations, so water outages, even in major storm events are rare and often localized.
Toilets will also continue to function normally and do not require electric power to operate.
As a precaution, we encourage customers to prepare by storing 1-2 gallons of tap water per person/day in clean household containers which can be refrigerated if desired.
You may want to consider filling a clean bathtub or other large containers with water before the storm arrives. In the event water service is disrupted, that water can be used for drinking, cooking, or flushing the toilet.
If you decide to evacuate make sure you do the following before you leave:
Turn your water shut-off valve to the off position. This will help minimize damage to your home if a pipe bursts.
Turn off the power and shut off the water valve to your irrigation system.
After a storm please do not place storm debris on meter boxes, sewer clean outs, or within three feet of any fire hydrant.
If you have any water or sewer emergencies please call 311 or 704-336-7600 anytime day or night.
Charlotte Water crews are mobilized and ready to handle any emergency that comes our way.