At approximately 4:30 p.m. Sunday, June 23 a water main break near the intersection of W. Morehead St. and Freedom Dr. was reported to 911. Charlotte Fire Department and Charlotte-Mecklenburg Police Department responded and quickly alerted Charlotte Water to the situation.
Pavement upheaval, areas of low pressure and temporary localized flooding were caused by the break of a 20″ water main. The cause of the break is unknown at this time. A variety of factors can contribute to water main failure including nearby construction, weather and changes in pressure.
As Charlotte Water crews arrived on the site of the break, staff isolated the break by operating valves in the area. Within about an hour of arriving on the scene, pressure was restored throughout the community. At this time, no customers are without water service.
Repair efforts are underway using Charlotte Water staff and an emergency contractor. Charlotte Water estimates the repair and road reconstruction to take several days. Residents are asked to avoid the area if possible. Detours will be in place during the repair and road reconstruction.
As repairs are made, customers in the immediate area may experience low pressure or discolored water. Please contact 311 to report low pressure or outages. Customers are asked to flush cold water taps for 15 minutes if they experience discolored water. If discolored water persists, please contact 311. Further updates will be provided.