Something To Be Grateful For

We’re grateful for our Charlotte Water employees who work 24/7/365 so that the rest of us can enjoy the holiday.

As you sit down for your Thanksgiving meal and you are pondering a unique thing to be thankful for, you can be grateful for running water and safely managed sanitation. According to the WHO and UNICEF’s Progress on Household Drinking Water, Sanitation and Hygiene Report, only 74% of the world’s population has safe drinking water. That means more than two billion people are without consistent access to clean drinking water.   

Additionally, only 54% of the world’s population has access to safely regulated sanitation services. We are incredibly fortunate to have safe, high-quality water and well-maintained wastewater systems.

Charlotte Water is one of the largest water and sanitation service utilities in the Southeast with over 1,050 employees to support the more than one million residents.  To keep over 9,000 miles of water and wastewater pipes, three water treatment plants, seven wastewater treatment plants, and several water storage, water towers, and facilities all maintained and running 24/7/365, many Charlotte Water employees must work on and through holidays or stay on-call in case of emergencies.   

Leaks and backups happen on holidays, too!

Crystal Josey works as a dispatcher for Charlotte Water. She shares her experience working over holidays:

“My job during the holiday is no different than it is during normal working hours. Water leaks still happen and sewer backups still occur. These incidents happen any time of any day. My job is to take the correct information from the reporting person and send the correct crew to investigate and/or make necessary repairs. A crew must be paged in from home, get everyone together, and get to the truck and the work site.”  

Barbara Armstrong is a Sr. Water Service Technician. She is first on-site for leaks and breaks. She describes her role:

“Water service leaks are unpredictable, and they could happen at any given time including during the holidays. I can repair some water service leaks in an average timeframe of approximately, 10-30 minutes. However emergency main breaks or emergency water service leaks can typically take 2 to 4 hours to complete, and they are completed by a Field Operations Construction Crew. For the most part, we don’t want to interrupt the customers’ holiday, and we only make emergency repairs on the holidays.”  

Don’t wash grease down the pipes

When families making meals wash grease down the sink, the risk of pipes backing up or clogging increases. As the weather gets colder, the grease hardens into solid masses that cause problems.

“Sewer complaints are always handled as an emergency and we seem to receive more sewer calls over the holidays for various reasons. A lot of cooking and grease/food down the drain is not a good thing,” Josey comments.  

Keep this in mind as you prepare your holiday meals! When grease hardens in pipes, it can cause messy, smelly back-ups. These back-ups can cause sewer overflows or even come back into your house. So, wipe your pans out with paper towels, throw them away, and our pipes will continue to flow free.

Say “Hi!” if you see our trucks

Charlotteans wouldn’t be able to appreciate the holiday without dedicated Charlotte Water staff serving the community. Take a moment to thank those who are working diligently to manage these systems and those who are ready to jump in if there is an emergency while you’re celebrating. If you see Charlotte Water trucks in your neighborhood, wave and say hi! Armstrong shares:

Working on the holiday is an added bonus for me because I enjoy serving the community, and it makes me feel proud when customers see me driving a Charlotte Water vehicle throughout their neighborhoods. Customers are very happy to see me arrive at their residence on a holiday. Most of them can’t believe that I am working on a holiday, and then they are very thankful for my service. I take pride in what I do, and I’m always there to help our customers. I try to put their worries at ease and let them know that Charlotte Water will take care of any issue that they may have as long as it’s not on the private side.”  

* Progress on household drinking water, sanitation and hygiene 2000-2020: five years into the SDGs. Geneva: World Health
Organization (WHO) and the United Nations Children’s Fund (UNICEF), 2021.

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