As the community’s primary provider of drinking water, Charlotte Water realizes the vital service we provide to the community. As such, the utility has taken the following steps in these unprecedented times to further prioritize uninterrupted safe, reliable and clean drinking water service for the health and welfare of our residents. Discontinue Service Disconnections -... Continue Reading →
At approximately 4:30 p.m. Sunday, June 23 a water main break near the intersection of W. Morehead St. and Freedom Dr. was reported to 911. Charlotte Fire Department and Charlotte-Mecklenburg Police Department responded and quickly alerted Charlotte Water to the situation. Pavement upheaval, areas of low pressure and temporary localized flooding were caused by the... Continue Reading →
Blue hydrant permit decals will be expiring on January 31, 2019. Starting February 1st 2019, any individual using a fire hydrant to draw water must have a 2019/2022 Yellow Hydrant Permit Decal located on the back or side of their equipment. The Charlotte Water fire hydrant program provides temporary service for customers in Mecklenburg County... Continue Reading →
**updated 9/18/2018 4:25 p.m. with estimated spill volumes Charlotte, NC, September 17, 2018 — On Sunday, September 16, as Tropical Depression Florence moved through the Charlotte metro area, Charlotte Water rapid response crews responded to multiple locations for sanitary sewer overflows (SSO). Heavy rains inundated the sanitary sewer system in eight locations causing wastewater to... Continue Reading →
Your water treatment and wastewater treatment plants are equipped with generators capable of maintaining operations during extended power outages. The drinking water distribution system has a robust back-up system to allow water to flow from many locations, so water outages, even in major storm events are rare and often localized. Toilets will also continue to... Continue Reading →
On Wednesday, August 3, 2017, Fitch Group affirmed Charlotte Water’s Bond Rating at AAA with a Stable Outlook. This reinforces the City’s ongoing commitment to providing high quality water and wastewater services at affordable rates.
Hydrants are part of the water distribution system and an essential part of public safety, public health, and customer service to our community. More than 16,000 public hydrants are available to be used for fire response, flushing for water quality, testing, and authorized commercial use throughout Mecklenburg County. If you see a damaged or leaking... Continue Reading →
2015 Annual Drinking Water Quality Report Water System Number: 01-60-010 We are pleased to present to you this year's Annual Drinking Water Quality Report. This report is a snapshot of last year’s water quality. Included are details about your source(s) of water, what it contains, and how it compares to standards set by regulatory agencies. ... Continue Reading →