**updated 9/18/2018 4:25 p.m. with estimated spill volumes Charlotte, NC, September 17, 2018 — On Sunday, September 16, as Tropical Depression Florence moved through the Charlotte metro area, Charlotte Water rapid response crews responded to multiple locations for sanitary sewer overflows (SSO). Heavy rains inundated the sanitary sewer system in eight locations causing wastewater to... Continue Reading →
Your water treatment and wastewater treatment plants are equipped with generators capable of maintaining operations during extended power outages. The drinking water distribution system has a robust back-up system to allow water to flow from many locations, so water outages, even in major storm events are rare and often localized. Toilets will also continue to... Continue Reading →
On Wednesday, August 3, 2017, Fitch Group affirmed Charlotte Water’s Bond Rating at AAA with a Stable Outlook. This reinforces the City’s ongoing commitment to providing high quality water and wastewater services at affordable rates.
Hydrants are part of the water distribution system and an essential part of public safety, public health, and customer service to our community. More than 16,000 public hydrants are available to be used for fire response, flushing for water quality, testing, and authorized commercial use throughout Mecklenburg County. If you see a damaged or leaking... Continue Reading →
2015 Annual Drinking Water Quality Report Water System Number: 01-60-010 We are pleased to present to you this year's Annual Drinking Water Quality Report. This report is a snapshot of last year’s water quality. Included are details about your source(s) of water, what it contains, and how it compares to standards set by regulatory agencies. ... Continue Reading →
Starting October 1st Charlotte Water customers and contractors using temporary fire hydrant connections will experience a few significant changes. All new temporary hydrant connections will be metered; Customers will be charged for the volume they use and applicable fees in manner similar to commercial customers; All new temporary hydrant connections will require a security deposit... Continue Reading →