Tag Archives: h20 experience

Charlotte Water Employee Spotlight: Steve Wood

For most of us, when we begin the process of an annual review, it can sometimes be challenging to remember all the details of our accomplishments throughout the year. Wouldn’t it be great to have a system that keeps track of all our hard work? Well, that is what The Experience H2O Project will provide for our employees.

Steve Wood and Becky Kukowski at the SuccessConnect Conference in September 2019

What is The Experience H2O Project?

Training Specialist Steve Wood is the business analyst behind this new project, which has been in development for several months. The project will allow employees to efficiently market their skills, plan their development, and document their performance and feedback throughout the year.

Supervisors and leadership staff will manage and document their staff’s performance and development and allow for a more strategic approach to succession planning across the department. By leveraging existing technology, we can streamline our performance and staffing procedures while providing a product that is already familiar to our staff.

Project Roll-out

With any new product comes patience and training. The roll-out of this new program will be slow and methodical, knowing that there will likely be challenges and improvements made along the way. This software will be introduced to each division at a time so that Steve and the project team can incorporate feedback and questions along the way to improve user experience.

Steve shared that there has been a need for this project for quite some time, and the team is hoping to finalize the project and kick it off this winter or early in the new year. Steve also shared that managing this project has allowed him to expand his knowledge outside of his role, and learn more about procurement, I&T, Human Resources, and how to improve processes.

Thank You to the Team

Thanks to Steve and the Experience H2O Project Team’s hard work, we are excited about this new chapter for Charlotte Water. We’re confident that we will make it a success!

The Experience H2O Team Members:

Executive Sponsor
Shawn Coffman

Project Sponsors
Carolyn Ross
Demetria Butler
Doug Groce

Project Management
Trey Lanier
Angel Carter

Business/Functional Analyst
Steve Wood

Applications Development/Technical team
Gloria Bell
Rick White
Claudia Coello

Subject Matter Experts
Becky Kukowski
Meredith Ward
Jill White