Charlotte Water, along with Charlotte-Mecklenburg Storm Water Services, has created the Customer Care Program. The goal of the program is to work with customers to avoid any situation where a customer is disconnected for non-payment. As the community’s supplier of water, now more than ever, Charlotte Water’s service to the community is critical to the... Continue Reading →
Charlotte Water Response to COVID-19
As the community’s primary provider of drinking water, Charlotte Water realizes the vital service we provide to the community. As such, the utility has taken the following steps in these unprecedented times to further prioritize uninterrupted safe, reliable and clean drinking water service for the health and welfare of our residents. Discontinue Service Disconnections -... Continue Reading →
Five Reasons Why You Should Drink Tap Water
At Charlotte Water, we are not just employees, we are also customers. Here are a few reasons why we drink tap water too. #1 - Charlotte Water's reliable drinking water treatment plants and distribution system are award winning. Charlotte Water is a member of the Partnership for Safe Water and our main plant (Franklin) received... Continue Reading →
The Green Pole Mystery: Solved
Have you ever seen a green pole next to the road and wondered, what is this? They seem to be popping up all over the county. Turns out, those green poles are water sampling stations. In addition to testing the drinking water at our treatment plants before it travels to your home or business, we... Continue Reading →
Your Garden Hose May Affect The Taste of Your Tap Water.
Sadly, this summer heat is not fading as we move into fall. Did you know that hot weather and your garden hose can cause funky drinking water tastes and odors in your plumbing? Here are some pro tips to help you with this issue: Disconnect the hose and run cold water from your faucet for... Continue Reading →
What are disinfection byproducts?
Disinfection byproducts (DBP) are formed in our distribution system when chlorine used to disinfect drinking water reacts with naturally occurring organic matter in your water. There are many types of DBP including TTHM (trihalomethane), HAA5 (haloacetic acid), bromate and chlorite. In all there are 9 types of DBP and 5 are regulated by the North... Continue Reading →
Lake Management for Aquatic Weeds – Hydrilla
Charlotte Water owns and operates two drinking water intakes as the water supply for our community; one at Lake Norman and another at Mountain Island Lake. Aquatic weeds can pose a nuisance to water suppliers at their drinking water intakes by clogging pumps or as a biological contaminant that must be treated. There are a... Continue Reading →
Water Treatment Plants are Award Winning, Again!
Congratulations to staff from Vest, Franklin and Lee Dukes Water Treatment Plants for receiving the North Carolina Area Wide Optimization Program Certificate for 2017. The AWOP certificate was created in 2000 through a joint program between the EPA and states to help drinking water systems meet successively more stringent regulations and achieve higher levels of... Continue Reading →
