Your water treatment and wastewater treatment plants are equipped with generators capable of maintaining operations during extended power outages. The drinking water distribution system has a robust back-up system to allow water to flow from many locations, so water outages, even in major storm events are rare and often localized. Toilets will also continue to... Continue Reading →
Congratulations to staff from Vest, Franklin and Lee Dukes Water Treatment Plants for receiving the North Carolina Area Wide Optimization Program Certificate for 2017. The AWOP certificate was created in 2000 through a joint program between the EPA and states to help drinking water systems meet successively more stringent regulations and achieve higher levels of... Continue Reading →
Charlotte Water regulates the discharge of pollutants that enter into our municipal sewer system. We monitor 58 industrial partners who are required to obtain wastewater permits which contain limits based on the pollutants discharged from the facility. On Tuesday June 18th, 2018 Charlotte Water honored the facilities that complied with their permits and those who... Continue Reading →
Daren Thompson is a field investigator specialist, which means he works with residential customers to determine what’s causing unusually high bills.
Before any water bill goes out, there is a long process involving a lot of people, all to make sure each bill is accurate and sent on time.
We go out in the field to find out how Charlotte Water ensures our water is safe – across Mecklenburg County.
We’re starting with the first steps in the process, where we pull water from the lakes and treat it before it enters the distribution system.