Charlotte Water, along with Charlotte-Mecklenburg Storm Water Services, has created the Customer Care Program. The goal of the program is to work with customers to avoid any situation where a customer is disconnected for non-payment. As the community’s supplier of water, now more than ever, Charlotte Water’s service to the community is critical to the... Continue Reading →
Introduction to Charlotte Water Distance Learning
We hope this finds you safe and well during this unique time in history. While most of us find ourselves spending more time at home these days, we are becoming more and more familiar with the world of "distance learning." So while our staff is still working hard 24/7 to bring you safe and clean... Continue Reading →
How Charlotte Water Staff Prioritize Leaks
You walk out your door and see a line of water trickling down the street. (great you think, another leak in Charlotte). So you call 311 or send us a tweet to report the leak. Charlotte Water staff thank you for reporting it and say they will repair it. A few days pass by and the... Continue Reading →
Charlotte Water Employee Spotlight: Sherri Jones and Hayley Williams
Dedication and perseverance are what we're all about here at Charlotte Water. It's what we look for when bringing in new talent to join our workforce. Our second group of apprentices exhibited just that before even beginning their work with us. Charlotte Water's Apprenticeship Program is a year-long program that, if completed successfully, guarantees a... Continue Reading →
Making Water Outages at Critical Care Facilities a Thing of the Past
In order to repair a broken water main, the location of the break has to be isolated by using pre-installed valves. There are 85,547 water main valves throughout our system. In most cases, this process requires us to turn off water access to nearby customers before working on a pressurized main. An inconvenience for some,... Continue Reading →
Charlotte Water Employee Spotlight: Steve Wood
For most of us, when we begin the process of an annual review, it can sometimes be challenging to remember all the details of our accomplishments throughout the year. Wouldn't it be great to have a system that keeps track of all our hard work? Well, that is what The Experience H2O Project will provide... Continue Reading →
FY20 Wastewater Performance Report
Every year, Charlotte Water creates a report detailing how we did collecting, delivering and treating Mecklenburg County's wastewater. Here are the highlights and some thoughts about the important role wastewater treatment plays in our society. This past year we successfully collected and treated more than 99.9% of the 32 billion gallons of the community’s wastewater.... Continue Reading →
Apprenticeship Program Field Operations Boot Camp
Charlotte Water created the City of Charlotte’s first water/wastewater industry apprenticeship program to increase jobs, training, and opportunities for individuals with multiple employment barriers. The apprenticeship program is custom-designed to help individuals achieve the training and experience needed for a successful career at Charlotte Water. Our second cohort of nine apprentices started in July. After... Continue Reading →
Charlotte Water Employee Spotlight: Ben Smith
Pretty much anywhere you go these days there are signs on doors, markers on the floor indicating where to stand and walk, and even acrylic barriers for extra protection between us. These indicators are very much apart of our "new normal" and it's hard to remember a time before these safety measures were put into... Continue Reading →
Construction Update: Stewart Creek Greenway Closure – Update #7
Charlotte Water and Mecklenburg County have reopened the Stewart Creek Greenway near Lela Avenue. The greenway was closed for several months after a heavy rain washed away part of the creek bank causing a wastewater pipe to fall into the creek. We appreciate your patience during this emergency wastewater pipe replacement project, and we hope... Continue Reading →
