Charlotte Water, along with Charlotte-Mecklenburg Storm Water Services, has created the Customer Care Program. The goal of the program is to work with customers to avoid any situation where a customer is disconnected for non-payment. As the community’s supplier of water, now more than ever, Charlotte Water’s service to the community is critical to the... Continue Reading →
Introduction to Charlotte Water Distance Learning
We hope this finds you safe and well during this unique time in history. While most of us find ourselves spending more time at home these days, we are becoming more and more familiar with the world of "distance learning." So while our staff is still working hard 24/7 to bring you safe and clean... Continue Reading →
How Charlotte Water Staff Prioritize Leaks
You walk out your door and see a line of water trickling down the street. (great you think, another leak in Charlotte). So you call 311 or send us a tweet to report the leak. Charlotte Water staff thank you for reporting it and say they will repair it. A few days pass by and the... Continue Reading →
Sunshine Week 2021
This week, we celebrate Sunshine Week, a week established 15 years ago to promote transparency by bringing awareness to public records and their availability to residents. In honor of Sunshine Week, our Records Program Administrator, Laura Runge, shares some insights on our Records Management Team and their work. Charlotte Water’s Records Management Team is proud... Continue Reading →
All Hands on Deck: Weekend Leak Blitz
Over the past year, as the world seemed to slow down and almost stop at times, it simultaneously seemed like the workload never missed a beat. As the pandemic ramped up last spring and into the summer, so did our work orders. Due to the pandemic and our crews working staggered shifts, the number of... Continue Reading →
Engineers Week Spotlight: Nathan Hampton’s Insights on Hydraulic Modeling
In honor of Engineers Week, we asked one of our very own engineers to share their experiences and insights on their work as an engineer. This article is written by Nathan Hampton, a Senior Engineer here at Charlotte Water. Nathan shares information about the critical work of virtually testing our pipes before they are installed... Continue Reading →
Black History Month Spotlight: Angela Charles
In honor of Black History Month, we recognize our Charlotte Water Director, Angela Charles, who is the first African-American woman to serve as our Director. Angela has been a City of Charlotte employee since 1988 and served as the chief of operations and division manager for Charlotte Water before stepping into her role as Director... Continue Reading →
Award-Winning Utility: A Look Back at 2020
This year has been a challenging year for all of us, in more ways than one. Even in the face of many challenges, we continued with our hard work and day-to-day operations and continued to be an award-winning utility.As the year comes to a close, we take a moment to look back and recognize our... Continue Reading →
Utility Scam Awareness Day
Many electric, water, and natural gas customers throughout the country are being targeted by impostor utility scams each day. Scammers typically use phone, in-person, and online tactics to target customers. One of the most common types of utility scams involves customers receiving unsolicited telephone, electronic, or in-person communications from an individual claiming to be a... Continue Reading →
How to Report Unauthorized Hydrant Use
Is a company using a fire hydrant on your street?If so look for the yellow hydrant decal. This decal is proof that they are authorized to use the hydrant and paying for the water they use. CLTWater maintains more than 17,600 hydrants throughout the county. The Charlotte Fire Department and CLTWater periodically use hydrants for... Continue Reading →
Charlotte Water Employee Spotlight: Sherri Jones and Hayley Williams
Dedication and perseverance are what we're all about here at Charlotte Water. It's what we look for when bringing in new talent to join our workforce. Our second group of apprentices exhibited just that before even beginning their work with us. Charlotte Water's Apprenticeship Program is a year-long program that, if completed successfully, guarantees a... Continue Reading →
