Charlotte Water, along with Charlotte-Mecklenburg Storm Water Services, has created the Customer Care Program. The goal of the program is to work with customers to avoid any situation where a customer is disconnected for non-payment. As the community’s supplier of water, now more than ever, Charlotte Water’s service to the community is critical to the... Continue Reading →
Introduction to Charlotte Water Distance Learning
We hope this finds you safe and well during this unique time in history. While most of us find ourselves spending more time at home these days, we are becoming more and more familiar with the world of "distance learning." So while our staff is still working hard 24/7 to bring you safe and clean... Continue Reading →
How Charlotte Water Staff Prioritize Leaks
You walk out your door and see a line of water trickling down the street. (great you think, another leak in Charlotte). So you call 311 or send us a tweet to report the leak. Charlotte Water staff thank you for reporting it and say they will repair it. A few days pass by and the... Continue Reading →
Water Week Spotlight: Matt Girard, Hydrant Crew Chief
You pass by dozens of them a day and probably don't think twice. Hydrants are all over our city, and some have even been here for over 100 years! This piece of infrastructure is another critical component to water access in our community. Matt Girard, Hydrant Crew Chief, shares with us some of the important... Continue Reading →
Water Week Spotlight: Cam Coley, Public Information Specialist
With all of the hard work that we do at Charlotte Water, someone has to make sure we are informing the public about our work. We sat down with Senior Public Information Specialist, Cam Coley, to learn more about his role and how he makes sure that we are always keeping the public informed each... Continue Reading →
Water Week Spotlight: Sarah Harris, Lab Analyst
Lab analysts play a critical role in our water distribution system. They are responsible for testing our water system on a daily basis, conducting approximately 195,000 tests per year! Sarah Harris, a Lab Analyst at our Environmental Services Facility, takes us around the lab to share what a typical day is like in her role.... Continue Reading →
Water Week Spotlight: Letitia Harvey, Service Dispatcher
Drinking Water Week continues as we spotlight one of our "behind-the-scenes" staff members, Letitia Harvey, a Service Dispatcher. Letitia and her team play a critical role in communicating with staff across multiple divisions to ensure water is always there when you need it. We sat down with Letitia and discussed more about her important role... Continue Reading →
Water Week Spotlight: Justin Sherrill, Water Treatment Plant Operator
As most residents are ending their day and heading off to bed, Justin Sherrill, a Water Treatment Plant Operator at the Franklin Water Treatment Plant, is just beginning his day. Justin works the third shift at the plant, which begins at 10:00pm and ends at 6:00am. He takes some time after the end of his... Continue Reading →
National Drinking Water Week 2021
Happy National Drinking Water Week! This year Water Week will be celebrated from Sunday, May 2, through Saturday, May 8. Charlotte Water will be celebrating by recognizing some of our various divisions who help to exemplify this year's theme: there when you need it. Each member of our staff plays a role in providing drinking... Continue Reading →
Sunshine Week 2021
This week, we celebrate Sunshine Week, a week established 15 years ago to promote transparency by bringing awareness to public records and their availability to residents. In honor of Sunshine Week, our Records Program Administrator, Laura Runge, shares some insights on our Records Management Team and their work. Charlotte Water’s Records Management Team is proud... Continue Reading →
All Hands on Deck: Weekend Leak Blitz
Over the past year, as the world seemed to slow down and almost stop at times, it simultaneously seemed like the workload never missed a beat. As the pandemic ramped up last spring and into the summer, so did our work orders. Due to the pandemic and our crews working staggered shifts, the number of... Continue Reading →
