Charlotte Water, along with Charlotte-Mecklenburg Storm Water Services, has created the Customer Care Program. The goal of the program is to work with customers to avoid any situation where a customer is disconnected for non-payment. As the community’s supplier of water, now more than ever, Charlotte Water’s service to the community is critical to the... Continue Reading →
Introduction to Charlotte Water Distance Learning
We hope this finds you safe and well during this unique time in history. While most of us find ourselves spending more time at home these days, we are becoming more and more familiar with the world of "distance learning." So while our staff is still working hard 24/7 to bring you safe and clean... Continue Reading →
How Charlotte Water Staff Prioritize Leaks
You walk out your door and see a line of water trickling down the street. (great you think, another leak in Charlotte). So you call 311 or send us a tweet to report the leak. Charlotte Water staff thank you for reporting it and say they will repair it. A few days pass by and the... Continue Reading →
Award-Winning Utility: A Look Back at 2020
This year has been a challenging year for all of us, in more ways than one. Even in the face of many challenges, we continued with our hard work and day-to-day operations and continued to be an award-winning utility.As the year comes to a close, we take a moment to look back and recognize our... Continue Reading →
Utility Scam Awareness Day
Many electric, water, and natural gas customers throughout the country are being targeted by impostor utility scams each day. Scammers typically use phone, in-person, and online tactics to target customers. One of the most common types of utility scams involves customers receiving unsolicited telephone, electronic, or in-person communications from an individual claiming to be a... Continue Reading →
How to Report Unauthorized Hydrant Use
Is a company using a fire hydrant on your street?If so look for the yellow hydrant decal. This decal is proof that they are authorized to use the hydrant and paying for the water they use. CLTWater maintains more than 17,600 hydrants throughout the county. The Charlotte Fire Department and CLTWater periodically use hydrants for... Continue Reading →
Charlotte Water Employee Spotlight: Sherri Jones and Hayley Williams
Dedication and perseverance are what we're all about here at Charlotte Water. It's what we look for when bringing in new talent to join our workforce. Our second group of apprentices exhibited just that before even beginning their work with us. Charlotte Water's Apprenticeship Program is a year-long program that, if completed successfully, guarantees a... Continue Reading →
Making Water Outages at Critical Care Facilities a Thing of the Past
In order to repair a broken water main, the location of the break has to be isolated by using pre-installed valves. There are 85,547 water main valves throughout our system. In most cases, this process requires us to turn off water access to nearby customers before working on a pressurized main. An inconvenience for some,... Continue Reading →
Charlotte Water Employee Spotlight: Steve Wood
For most of us, when we begin the process of an annual review, it can sometimes be challenging to remember all the details of our accomplishments throughout the year. Wouldn't it be great to have a system that keeps track of all our hard work? Well, that is what The Experience H2O Project will provide... Continue Reading →
FY20 Wastewater Performance Report
Every year, Charlotte Water creates a report detailing how we did collecting, delivering and treating Mecklenburg County's wastewater. Here are the highlights and some thoughts about the important role wastewater treatment plays in our society. This past year we successfully collected and treated more than 99.9% of the 32 billion gallons of the community’s wastewater.... Continue Reading →
