How Charlotte Water Staff Prioritize Leaks

You walk out your door and see a line of water trickling down the street. (great you think, another leak in Charlotte). So you call 311 or send us a tweet to report the leak. Charlotte Water staff thank you for reporting it and say they will repair it. A few days pass by and the... Continue Reading →

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Sunshine Week 2021

This week, we celebrate Sunshine Week, a week established 15 years ago to promote transparency by bringing awareness to public records and their availability to residents. In honor of Sunshine Week, our Records Program Administrator, Laura Runge, shares some insights on our Records Management Team and their work. Charlotte Water’s Records Management Team is proud... Continue Reading →

Black History Month Spotlight: Angela Charles

In honor of Black History Month, we recognize our Charlotte Water Director, Angela Charles, who is the first African-American woman to serve as our Director. Angela has been a City of Charlotte employee since 1988 and served as the chief of operations and division manager for Charlotte Water before stepping into her role as Director... Continue Reading →

Utility Scam Awareness Day

Many electric, water, and natural gas customers throughout the country are being targeted by impostor utility scams each day. Scammers typically use phone, in-person, and online tactics to target customers. One of the most common types of utility scams involves customers receiving unsolicited telephone, electronic, or in-person communications from an individual claiming to be a... Continue Reading →

How to Report Unauthorized Hydrant Use

Is a company using a fire hydrant on your street?If so look for the yellow hydrant decal. This decal is proof that they are authorized to use the hydrant and paying for the water they use.  CLTWater maintains more than 17,600 hydrants throughout the county. The Charlotte Fire Department and CLTWater periodically use hydrants for... Continue Reading →

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