General, Repairs and Spills, What's Going On?

Charlotte Water Responding to Main Leak on East 37th Street

Hi, Queen City! We’re sharing a quick update on emergency repair work taking place in the NoDa area.

What Happened

Charlotte Water received reports of a water main leak near the intersection of East 37th and North Davidson streets.

Our team was on-site quickly to assess the situation and reduce water flow on the street. Direct notifications were sent to neighbors within a three-block radius who may be impacted by temporary service disruptions or low pressure.

What Happens Next

  • CLTWater crews are coordinating with local utility partners to locate underground gas and telecommunication lines so our crews can dig safely.
  • Our team will excavate the site to reach the leaking pipe, complete the necessary repairs, and gradually restore full water pressure.
  • After repairs are made, CLTWater will flush the system and test the water quality. Once testing clears, we’ll send a final alert notifying impacted customers that service is fully restored.

We know water disruptions are a big inconvenience, and we truly appreciate your patience while our crews work to get everything fixed as quickly and safely as possible.

Additional details about our leak investigation, repair prioritization and repair process: How Charlotte Water Prioritizes Leaks | Charlotte Water Blog

Events, News, What's Going On?

Neighbor Helping Neighbor: Charlotte Water Answers the Call

When emergencies impact water systems, utilities across North Carolina work together to help communities recover. That’s exactly what Charlotte Water is doing by providing assistance to Anson County as it continues recovery efforts following recent impacts to its water system.

Two Charlotte Water pickup trucks

As part of long-standing mutual aid partnerships, Charlotte Water has deployed crews to support Anson County with system flushing, an important step in restoring water quality. At the same time, water samples from Anson County are being analyzed at Charlotte Water’s state-certified laboratory, helping expedite the testing process and provide timely, accurate results.

Mutual aid agreements allow water utilities to share specialized personnel, equipment and technical expertise when emergencies occur. This collaboration helps affected communities recover more quickly while ensuring critical services continue uninterrupted.

Charlotte Water has the personnel and laboratory capacity to support Anson County while continuing to provide safe, reliable drinking water and wastewater services to our own customers. There is no impact to Charlotte Water operations or service levels.

“Helping neighboring communities during times of need is part of what we do,” said Charlotte Water Director Angela Charles. “Our mutual aid partnerships strengthen our region’s resilience and ensure utilities can support one another when unexpected challenges arise.”

Charlotte Water remains in close coordination with Anson County and regional utility partners throughout the recovery effort.

Residents seeking information about Anson County’s water system operations, boil water advisory, restoration timeline or other local response efforts should contact Anson County officials, who are leading the incident response.

At Charlotte Water, we’re proud to support our neighbors and demonstrate the strength of regional partnerships that help keep communities safe.

General

Charlotte Water Successfully Completes Water Main Repair; Detour and Stage 2 Water Restrictions Remain in Effect

CHARLOTTE, N.C. – Charlotte Water has successfully completed repairs to a 12-inch water main that broke Friday in the 1000 block of Queens Road. Because the pipe was adjacent to a critical 54-inch transmission main, crews worked continuously overnight to isolate the damage and protect the larger system.

While repairs continue on an additional water main, the immediate emergency has passed. Customers may now resume following the standard Stage 2 drought restrictions in effect across the Charlotte Water service area. Because regional drought conditions persist, ongoing water conservation remains essential.

Crews will remain in the area over the coming days to complete site restoration. Consequently, a traffic detour will remain in place for several days; motorists should follow the posted signs on the attached map.

Charlotte Water extends its sincere appreciation to customers, residents, and commuters for their patience, flexibility, and conservation efforts throughout this response.

“Our crews worked around the clock to safely complete this repair while protecting one of the region’s most critical water transmission mains,” said Angela Charles, Director of Charlotte Water. “We’re grateful to our customers for reducing water use during the emergency and ask everyone to continue conserving water by following the Stage 2 drought restrictions. Every gallon saved helps protect our water resources while drought conditions persist.”

For complete Stage 2 drought restrictions and water conservation information, visit CharlotteWater.org or follow Charlotte Water on social media.

General

Charlotte Water Asks Customers to Further Reduce Water Use Following Major Water Main Break

CHARLOTTE, N.C. — In an abundance of caution, Charlotte Water is asking all customers to further conserve water including refraining from outdoor irrigation following a water main break in the 1000 block of Queens Road.

Crews are actively responding to the break and working to isolate the damaged section of pipe and begin repairs. As a precaution, Charlotte Water is asking customers across the service area to reduce their water use while repairs are underway. These conservation efforts will help maintain adequate water pressure throughout the system and ensure reliable service for all customers.

Customers in the south Charlotte area may notice lower-than-normal water pressure while repairs are underway. Charlotte Water will provide updates as more information becomes available and will notify customers when normal water use restrictions, including irrigation, can resume.

Drinking water remains safe to use and is not impacted by the water main break.

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