From May 1-7, 2022, Charlotte Water joined water utilities and professional organizations across the country in celebrating National Drinking Water Week. This annual awareness event is a wonderful opportunity for our entire community to recognize the vital role of water in our daily lives. Keep an eye around Charlotte's many Little Free Libraries (https://littlefreelibrary.org/) for... Continue Reading →
Charlotte Water Delinquent Accounts Fall by 13,000 Thousand, Returning to Pre-COVID Status The Utility credits success to partnerships with community partners and available financial aid programs (Charlotte, NC) Charlotte Water, in partnership with Mecklenburg County Department of Social Services, Housing and Neighborhood Services, and local non-profits community groups such as DreamKey Partners, Crisis Assistance Ministries... Continue Reading →
Charlotte Water, along with Charlotte-Mecklenburg Storm Water Services, has created the Customer Care Program. The goal of the program is to work with customers to avoid any situation where a customer is disconnected for non-payment. As the community’s supplier of water, now more than ever, Charlotte Water’s service to the community is critical to the... Continue Reading →
So, you've run out of toilet paper and resorted to only using wipes. But it's okay because you are using "flushable" wipes, right? Nope! Unfortunately, the word "flushable" doesn't mean what you think it means... Flushable wipes do not break down Toilet paper is specifically made to break down as it travels to the wastewater... Continue Reading →
All utilities have an educational campaign to educate their customers about sanitary sewer overflows (read: wastewater spilling up over manholes into backyards, neighborhoods, creeks, and streams, GROSS). As terrible as these are, they are entirely avoidable if you avoid putting items down the drain that will cause clogs in the pipes. These items include: Grease... Continue Reading →
https://videopress.com/v/zYVmoiA4?resizeToParent=true&cover=true&preloadContent=metadata You walk out your door and see a line of water trickling down the street. (great you think, another leak in Charlotte). So, you call 311 or send us a tweet to report the leak. Charlotte Water staff thank you for reporting it and say they will repair it. A few days pass by... Continue Reading →
https://videopress.com/v/WErqlY8J?resizeToParent=true&cover=true&preloadContent=metadata&useAverageColor=true On Thursday, July 7th, a customer called about a manhole on Central Avenue. A rapid response crew was dispatched to investigate Thursday morning and found that the manhole needed a new top and interior cleaning due to grease build-up. Crews returned Friday and additional investigations found that the wastewater pipe was leaking 17 feet... Continue Reading →
Any individual using a fire hydrant to draw water must have a 2022-2024 Green Hydrant Permit Decal located on the back or side of their equipment. The Charlotte Water fire hydrant program provides temporary service for customers in Mecklenburg County for authorized use of public fire hydrants. Hydrants are part of the water distribution system... Continue Reading →
This employee spotlight features Flemming "O'Brien" Walls who just celebrated 40 years of working for Charlotte Water. O'Brien currently works as a Planner Scheduler in the Field Operations Division, and in this Q&A session, he shares with us what his career path has looked like over these past 40 years, and recognizes those who have... Continue Reading →
March 15, 2022 – Charlotte Water crews responded to a broken 30-inch wastewater pipe
This double feature spotlight is on Chief Engineer, Carl Wilson, who is the first African-American male Chief Engineer for Charlotte Water. Check out our Q&A with Carl, as he shares some of his story with us. Tell us about your background and career path – what inspired you to become an engineer? "I am from... Continue Reading →
Mark Bullins, Environmental Compliance Manager, shares his insights with us for Engineering Week on his work with Backflow Prevention (aka Cross-Connection Control). I have been involved in Backflow Prevention, also known as Cross Connection Control, for over twenty years. As anyone who knows me will tell you, it is a subject I am passionate about.... Continue Reading →
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