How Charlotte Water Staff Prioritize Leaks

You walk out your door and see a line of water trickling down the street. (great you think, another leak in Charlotte). So you call 311 or send us a tweet to report the leak. Charlotte Water staff thank you for reporting it and say they will repair it. A few days pass by and the... Continue Reading →

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Utility Scam Awareness Day

Many electric, water, and natural gas customers throughout the country are being targeted by impostor utility scams each day. Scammers typically use phone, in-person, and online tactics to target customers. One of the most common types of utility scams involves customers receiving unsolicited telephone, electronic, or in-person communications from an individual claiming to be a... Continue Reading →

How to Report Unauthorized Hydrant Use

Is a company using a fire hydrant on your street?If so look for the yellow hydrant decal. This decal is proof that they are authorized to use the hydrant and paying for the water they use.  CLTWater maintains more than 17,600 hydrants throughout the county. The Charlotte Fire Department and CLTWater periodically use hydrants for... Continue Reading →

FY20 Wastewater Performance Report

Every year, Charlotte Water creates a report detailing how we did collecting, delivering and treating Mecklenburg County's wastewater. Here are the highlights and some thoughts about the important role wastewater treatment plays in our society. This past year we successfully collected and treated more than 99.9% of the 32 billion gallons of the community’s wastewater.... Continue Reading →

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