Tag Archives: analyst

Water Week Spotlight: Sarah Harris, Lab Analyst

Lab analysts play a critical role in our water distribution system. They are responsible for testing our water system on a daily basis, conducting approximately 195,000 tests per year! Sarah Harris, a Lab Analyst at our Environmental Services Facility, takes us around the lab to share what a typical day is like in her role.

Sarah works in the receiving department of the lab, where lab analysts receive all of the water samples that need to be tested that day. On a typical day, Sarah arrives between 7:30-8:00am, and the lab opens each day at 8:00am, and they accept water samples up until 3:00pm each day. At the beginning of each day, the analysts will calibrate anything they will need to use for the day, i.e. thermometers, the cold room, etc. and check the Di (deionized) water system for quality control.

Then they wait on their first samples to come in, both water and wastewater. Lab analysts test the drinking water every single day; each day they test for total coliforms and E.coli, and the first Tuesday of every month they test for taste and smell. They do a mineral analysis twice a month, looking for silica metals, suspended solids, and turbidity. Every couple of months the lab also receive samples for testing from our lakes, which each have different properties.

The lab is all about quality control – everything that touches a sample is very important! Everything must be handled and cleaned carefully in order to prevent any type of cross-contamination to any of the samples or tools they use for testing. They even test the air in the lab once every month!

The autoclave used for cleaning some of their testing materials

The water distribution system is tested at the end of the day. Lab field staff have designated water sampling station checkpoints where they retrieve their samples. They test the water for the “Big 10” metals, i.e. lead, mercury, etc. They also check the fluoride content and bacterial status.

Lab analysts will test their water samples for 24 hours in certain conditions that would cause certain bacteria to grow if it were present in the water sample. Water samples are placed onto agar plates and placed into a water bath for 24 hours.

E.coli is cute as a stuffed animal, not in your drinking water
Science can be fun, too! Mixing dry ice with water, the carbon dioxide releases these bubbles creating this fun effect.

Sarah began working for Charlotte Water a little over a year ago in early March, right when the pandemic began and many of our staff began working from home. Sarah was part of the lab’s hand sanitizer project that the lab coordinated during the pandemic in 2020, when hand sanitizer was scarce.

Sarah’s favorite part of her job is that the work itself if very rewarding, knowing that lab analysts play a vital role in the health and safety of the community. Sarah also shares that she enjoys working in a fun and friendly team-oriented environment. She works on a team of three analysts, herself included, who work in the receiving lab, and there are a little more than 30 total analysts working in the entire lab division.

There is also good amount of paperwork, and documentation that goes into a lab analyst’s role – it’s not always the most exciting part, but it is definitely an important step!

Sarah also receives calls from customers who call in to 311 with any complaints or concerns about their water. The lab staff are required to check the customer’s water for every complaint that is called in.

Sample Receipt Checklist

Thank you Sarah for showing us around the lab and sharing some of the important work that you do! We appreciate all of our lab analysts and their hard work to provide safe and clean water to our community!

Continue to follow along this week as we will share more “day in the life” stories of our staff members during National Drinking Water Week!





Charlotte Water Employee Spotlight: Steve Wood

For most of us, when we begin the process of an annual review, it can sometimes be challenging to remember all the details of our accomplishments throughout the year. Wouldn’t it be great to have a system that keeps track of all our hard work? Well, that is what The Experience H2O Project will provide for our employees.

Steve Wood and Becky Kukowski at the SuccessConnect Conference in September 2019

What is The Experience H2O Project?

Training Specialist Steve Wood is the business analyst behind this new project, which has been in development for several months. The project will allow employees to efficiently market their skills, plan their development, and document their performance and feedback throughout the year.

Supervisors and leadership staff will manage and document their staff’s performance and development and allow for a more strategic approach to succession planning across the department. By leveraging existing technology, we can streamline our performance and staffing procedures while providing a product that is already familiar to our staff.

Project Roll-out

With any new product comes patience and training. The roll-out of this new program will be slow and methodical, knowing that there will likely be challenges and improvements made along the way. This software will be introduced to each division at a time so that Steve and the project team can incorporate feedback and questions along the way to improve user experience.

Steve shared that there has been a need for this project for quite some time, and the team is hoping to finalize the project and kick it off this winter or early in the new year. Steve also shared that managing this project has allowed him to expand his knowledge outside of his role, and learn more about procurement, I&T, Human Resources, and how to improve processes.

Thank You to the Team

Thanks to Steve and the Experience H2O Project Team’s hard work, we are excited about this new chapter for Charlotte Water. We’re confident that we will make it a success!

The Experience H2O Team Members:

Executive Sponsor
Shawn Coffman

Project Sponsors
Carolyn Ross
Demetria Butler
Doug Groce

Project Management
Trey Lanier
Angel Carter

Business/Functional Analyst
Steve Wood

Applications Development/Technical team
Gloria Bell
Rick White
Claudia Coello

Subject Matter Experts
Becky Kukowski
Meredith Ward
Jill White