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Charlotte Water: Award-Winning Utility

Charlotte Water is proud to be an award-winning utility. Below is a list of the awards we have won in recent years.

NACWA Peak Performance Awards
The Peak Performance Awards recognizes NACWA member agency facilities for excellence in permit compliance. The Platinum Award recognizes 100% compliance with permits over a consecutive five-year period.

McAlpine Creek Wastewater Treatment Plant
McDowell Creek Wastewater Treatment Plant
Sugar Creek Wastewater Treatment Plant
Mallard Creek Wastewater Treatment Plant
Ashe & Oxford Glen Wastewater Treatment

NACWA Peak Performance  Platinum Award

  • McDowell Creek Wastewater Treatment Plant (2008-2011, and 2017-2021)
  • McAlpine Creek Wastewater Treatment Plant (2012-2021)
  • Mallard Creek Wastewater Treatment Plant (2009-2012, 2020, 2021)
  • Sugar Creek Wastewater Treatment Plant (2020, 2021)
  • Oxford Glen Wastewater Treatment Plant (2021)

NACWA Peak Performance Gold Award

  • McDowell Creek Wastewater Treatment Plant (2002, 2 004-2007, and 2013-2016)
  • McAlpine Creek Wastewater Treatment Plant (2002-2003, 2006 and 2008-2011)
  • Mallard Creek Wastewater Treatment Plant (2005-2008, 2014 and 2016-2018)
  • Irwin Creek Wastewater Treatment Plant (2002, 2009, 2012, 2017, and 2021)
  • Sugar Creek Wastewater Treatment Plant (2002, 2008, 2010, 2012, and 2016-2018)
  • Ashe Plantation Wastewater Treatment Plant (2021)

NACWA Peak Performance Silver Award

  • McDowell Creek Wastewater Treatment Plant (2000-2001, 2003 and 2012)
  • McAlpine Creek Wastewater Treatment Plant (1999-2001, 2004-2005 and 2007)
  • Mallard Creek Wastewater Treatment Plant (2002, 2004, 2013 and 2015)
  • Irwin Creek Wastewater Treatment Plant (1999, 2003-2004, 2008, 2010-2011, and 2014-2016, 2018)
  • Sugar Creek Wastewater Treatment Plant (1999-2001, 2003-2007, 2009, 2011, 2013 and 2015)

Utility of the Future Today (2017 – 2020, 2022)
This program recognizes utilities that exhibit sustainability and resilience in the communities they serve.

NC One Water Disaster Preparedness Award (2022)

Charlotte Water Security & Preparedness Team

ACEC Engineering Excellence Award (2022)

  • Awarded to the Irwin Creek Tributaries Sanitary Sewer Replacement Project
ACEC Engineering Excellence Award

Partnership for Safe Water Treatment Program (2018)
5-Year Directors Award (Phase III)
The Partnership’s award-winning utilities demonstrate an outstanding commitment to delivering superior quality drinking water to customers.  Utilities that subscribe to the Partnership are dedicated to providing high-quality water to customers, even beyond regulatory requirements.

  • Franklin Water Treatment Plant

NC AWWA-WEA Collection System of the Year (2018)

NC DENR Area-Wide Optimization Program (2018)

  • Franklin Water Treatment Plant
  • Vest Water Treatment Plant
  • Lee Dukes Water Treatment Plant

Award-Winning Utility: Utility of the Future Today

We’re honored to be recognized by the Water Environment Federation (WEF) as a Utility of the Future Today! This is Charlotte Water’s fifth time receiving this recognition, and we are one of 34 utilities being recognized in 2022. This program recognizes utilities that exhibit sustainability and resilience in the communities they serve.

Earlier this week, on Tuesday, October 11, Charlotte Water Director Angela Charles received the award during the Water Environment Federation’s Technical Exhibition and Conference (WEFTEC) ceremony. 

“Charlotte Water’s organizational culture is one of sustainability both now and for the future, embracing innovation, inspiration, and leadership in our community,” said Charles. “We will continue to follow our Charlotte Water Vision: To be a leading water utility recognized for excellence and dedicated to our people, community, region, and environment.”

The Utility of the Future Today Recognition Program seeks to reach deeply into the water sector to form and motivate a community of like-minded water utilities engaged in advancing resource efficiency and recovery, developing proactive relationships with stakeholders, and establishing resilient, sustainable, and livable communities. The Recognition Program, through the aggregation and sharing of utility advancements and experiences, will enable participants across a broad continuum of capacities and capabilities to learn from each other and continually grow and sustain their efforts to be, and continually advance the concept of, the Utility of the Future. (www.wef.org)

We are so proud of the great work our utility has accomplished this year, and we will continue our hard work to be an award-winning utility in 2023.

For more information about our awards, please visit the awards page on our website, and to learn more about WEF and the Utility of the Future Today award, visit their website here.

Award Winning Utility: Operator Ingenuity Awards

Have you ever thought there was a better or more efficient way to get something done? Well that’s exactly what a couple of our employees thought here at Charlotte Water when they decided to create unique tools to make a part of their job easier, safer, and more cost-effective for themselves and their coworkers!

Every year, WEFTEC (The Water Environment Federation Technical Exhibit and Conference) holds their annual Operator Ingenuity Contest. This contest is open to anyone in the water industry who has developed a creative tool to use on the job. The ideal invention should be unique, cost-effective, and it should make your job easier and potentially safer. It doesn’t matter what area of water you work in, all ideas are welcome in this contest – ideas range from treatment processes, safety measures, human resources, and everything in between. In the past there have been multiple winners, based on the types of entries that are received. In 2018 there were three categories that won an award, and in 2019 there were seven categories that won an award.

Charlotte Water is proud to claim winners for each of those years. In 2018, Brian Avino, a Treatment Plant Mechanic Assistant, won for his invention of the “Goop Scoop,” and in 2019 Johanna McHone, a Plant Operator, won for her invention of the “Polymer Peeler” (or also referred to as the “Tight Squeegee”).

Brian actually created his idea before even knowing about the contest. For his invention of the “Goop Scoop,” he created a device used to remove clumps in the polymer tanks that resemble “fish eyes.” To do this, he created a sifter by drilling holes in the bottom of a plastic container, and attached it to a pole so that he could lower it into the tank for scooping. The holes in the container were small enough to drain and preserve the “good polymer” (which is very slippery) back into the tank, while also preventing a potentially dangerous spill. Prior to his invention Brian was using a mesh net to remove the “fish eyes” from the tank. This tool worked to remove them, but it also removed much of the good polymer and would often times leave behind a slippery mess.

Before his invention of the “goop scoop” Brian was using the mesh net, pictured here, to capture and remove the “fish eyes” from the tank.
Now, Brian uses the “goop scoop” to remove the “fish eyes” from the tank, preserving the good polymer and without leaving any spills behind.

Johanna’s invention was called the “Polymer Peeler.” This tool was used to peel off the polymer slime that would often build up on the insides of the tanks. She created this tool using a dust mop, a squeegee, a pipe clamp, and a zip tie. Prior to her invention, she was using a heated pressure washer that would often put her and others at risk for back-splashing of the extremely hot water and/or chemicals. The washer was also using a lot of energy and water – whereas the “Polymer Peeler” eliminates the use of both altogether.

Johanna with her invention, the “Polymer Peeler”

We are so proud of these two contest winners, and we can’t wait to see what unique entries will win in 2020!

Award-Winning Utility: The Women of Wastewater

They were the only all women’s team competing among 47 teams. They worked hard to prepare for the competition is just six short weeks. They won this year’s Spirit Award. They are Charlotte Water’s Women of Wastewater.

Katie Graham, Beth Cunningham, Muriel Steele, Trinh Nguyen, lead by their captain, Johanna McHone, formed a team known fondly as the “Women of Wastwater” or “WOW” for short. This fall, the WOW team competed at this year’s WEFTEC National Operations Challenge, and were the only all women’s team in attendance. The competition consisted of five events:

  • Collections System Event
  • Maintenance Event
  • Laboratory Event
  • Safety Event
  • Process Control Event

Each simulation event was timed, and one event included a thorough written test.

Photo credit: Jeff Frederick
Photo credit: Jeff Frederick
Photo Credit: Jeff Frederick

What is WEFTEC?

The Water Environment Federation (WEF) is the non-profit organization behind WEFTEC, which stands for the Water Environment Federation’s Technical Exhibition and Conference. The conference is the largest water conference in North America, and the exhibition is the largest annual water quality exhibition in the world. The conference consists of a wide range of topics and focus areas, promotes networking among peers, allows participants to earn professional development credit, and addresses a wide-range of water and wastewater issues and solutions. This year, WEFTEC hosted their 32nd Operations Challenge, in which the Women of Wastewater competed in for the first time.

Prepping for the competition

About six weeks before the event, the team began preparing for the competition. Their weekly prep consisted of two, four-hour practices beginning in the early hours of the morning. So some team members were beginning their workday, while others were ending the day with their practice.

What’s next for WOW?

This past week, the team competed again at NC AWWA WEA’s annual conference, and took home three 1st place trophies, out of their five events, and won 2nd place overall. After all of this year’s success, these ladies are taking a break from competing until next year. Can’t wait to see what they’ll accomplish in 2020!