Blue hydrant permit decals will be expiring on January 31, 2019. Starting February 1st 2019, any individual using a fire hydrant to draw water must have a 2019/2022 Yellow Hydrant Permit Decal located on the back or side of their equipment. The Charlotte Water fire hydrant program provides temporary service for customers in Mecklenburg County... Continue Reading →
**updated 9/18/2018 4:25 p.m. with estimated spill volumes Charlotte, NC, September 17, 2018 — On Sunday, September 16, as Tropical Depression Florence moved through the Charlotte metro area, Charlotte Water rapid response crews responded to multiple locations for sanitary sewer overflows (SSO). Heavy rains inundated the sanitary sewer system in eight locations causing wastewater to... Continue Reading →
Your water treatment and wastewater treatment plants are equipped with generators capable of maintaining operations during extended power outages. The drinking water distribution system has a robust back-up system to allow water to flow from many locations, so water outages, even in major storm events are rare and often localized. Toilets will also continue to... Continue Reading →
In advance of Hurricane Florence barreling down on the Carolinas, we have received many questions about Charlotte Water's system in the event of a major storm. Our advice: be prepared, but not worried. Charlotte Water has built redundancies into every aspect of our systems. We have backups for backups. Even in the event that power... Continue Reading →
Charlotte Water owns and operates two drinking water intakes as the water supply for our community; one at Lake Norman and another at Mountain Island Lake. Aquatic weeds can pose a nuisance to water suppliers at their drinking water intakes by clogging pumps or as a biological contaminant that must be treated. There are a... Continue Reading →
Congratulations to staff from Vest, Franklin and Lee Dukes Water Treatment Plants for receiving the North Carolina Area Wide Optimization Program Certificate for 2017. The AWOP certificate was created in 2000 through a joint program between the EPA and states to help drinking water systems meet successively more stringent regulations and achieve higher levels of... Continue Reading →
Summer intern Jake Dube continues his adventure. This time, Jake sits in with dispatch operator Lester Gray. Jake picked his brain and learned what it means to work dispatch for Charlotte Water. You remember that one kid in school that seemed to know EVERYTHING? Every school activity, everyone's summer plans, even your secret crush? Well, that... Continue Reading →
Summer intern, Jake Dube's adventure continues! Last week he was with CharMeck 311, sitting in with customer service representatives (CSR). Employees of 311 may not be Charlotte Water employees, but they do work for the City. In fact, of all phone calls at 311, 45% of them are Charlotte Water related. Come and join Jake... Continue Reading →
