Many electric, water, and natural gas customers throughout the country are being targeted by impostor utility scams each day. Scammers typically use phone, in-person, and online tactics to target customers. One of the most common types of utility scams involves customers receiving unsolicited telephone, electronic, or in-person communications from an individual claiming to be a... Continue Reading →
Charlotte Water Announces Customer Care Program in Response to Pandemic
Charlotte Water, along with Charlotte-Mecklenburg Storm Water Services, has created the Customer Care Program. The goal of the program is to work with customers to avoid any situation where a customer is disconnected for non-payment. As the community’s supplier of water, now more than ever, Charlotte Water’s service to the community is critical to the... Continue Reading →
Charlotte Water Response to COVID-19
As the community’s primary provider of drinking water, Charlotte Water realizes the vital service we provide to the community. As such, the utility has taken the following steps in these unprecedented times to further prioritize uninterrupted safe, reliable and clean drinking water service for the health and welfare of our residents. Discontinue Service Disconnections -... Continue Reading →
Five Reasons Why You Should Drink Tap Water
At Charlotte Water, we are not just employees, we are also customers. Here are a few reasons why we drink tap water too. #1 - Charlotte Water's reliable drinking water treatment plants and distribution system are award winning. Charlotte Water is a member of the Partnership for Safe Water and our main plant (Franklin) received... Continue Reading →
1600 W. Morehead St. Water Main Break
At approximately 4:30 p.m. Sunday, June 23 a water main break near the intersection of W. Morehead St. and Freedom Dr. was reported to 911. Charlotte Fire Department and Charlotte-Mecklenburg Police Department responded and quickly alerted Charlotte Water to the situation. Pavement upheaval, areas of low pressure and temporary localized flooding were caused by the... Continue Reading →
Are you a business owner? Come work with Charlotte Water
Please join Charlotte Water on December 14th at 8 a.m. for "Work with Water", a vendor networking event. You'll get a chance to meet other vendors as well as Charlotte Water staff. If you're not already a vendor with the City but want to work with Charlotte Water, your business can sign up on site to become... Continue Reading →
Heavy Rains Overwhelm Wastewater System
**updated 9/18/2018 4:25 p.m. with estimated spill volumes Charlotte, NC, September 17, 2018 — On Sunday, September 16, as Tropical Depression Florence moved through the Charlotte metro area, Charlotte Water rapid response crews responded to multiple locations for sanitary sewer overflows (SSO). Heavy rains inundated the sanitary sewer system in eight locations causing wastewater to... Continue Reading →
Hurricane Preparedness from Charlotte Water’s perspective
In advance of Hurricane Florence barreling down on the Carolinas, we have received many questions about Charlotte Water's system in the event of a major storm. Our advice: be prepared, but not worried. Charlotte Water has built redundancies into every aspect of our systems. We have backups for backups. Even in the event that power... Continue Reading →
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