Tag Archives: save money

Updated Technology Reveals Details of Water Usage

In the latest move to modernize Charlotte’s infrastructure, Charlotte Water will be updating your water meters with a newer, advanced water meter reading system. This project will take about seven years to completely roll out to all Charlotte residents accordingly to current projections.

“Charlotte Water isn’t changing how we measure water, just how we are reading your meter. We are focusing on providing a better service to our customers and making our operations more efficient,” the project manager for the new advanced water meter project, Jeffrey Jones, wants you to know. 

Currently, residents get monthly updates with their water bill about their water usage. The new transmitter on the water meter will send updates to the cloud every 15 minutes. Residents will be able to see these updates online.

With these updates, residents can spot leaks and adjust usage accordingly. You won’t have to wait until you get your water bill to find out that a toilet upstairs has been running all month. Or that your child is taking hour-long showers. The new updates won’t allow residents to see where the extra water usage is coming from, just when it is. It will be up to residents to determine the source of their higher bills but the extra data will help people to identify problems earlier.

This data will also allow Charlotte Water to anticipate and identify leaks and issues on our end, giving us needed information to better serve customers. We can reallocate resources away from driving meter routes and instead focus on meeting the needs of our customers.

Track your water usage

You will see a read-out like the ones below. The first graph shows an apartment complex’s usage when there is a leak. The second graph shows the same apartment complex’s usage after the leak was fixed. As you can see in the second graph, water usage drops off in the middle of the night when most people are asleep. When water usage is still high during these periods, that indicates a leak. You will have access to graphs like this for your own home. 

Currently, these advanced water meters are only used for a few commercial clients. Charlotte-Douglas International Airport, Bank of America Stadium, Frito-Lay, Lance, and SouthPark Mall all use the new advanced water meters. Pilots are planned for residential customers, also. 

Advanced Meter Infrastructure allows Charlotte Water to create a better experience for Charlotte Water customers. Having greater access to consolidated data allows Charlotte Water to better prepare for droughts, usage surges, changes in water pressure and temperature, etc. It also will help us to spot leaks in the infrastructure more quickly and expedite repairs. 

One project of many to update our infrastructure

This is only the latest step in modernizing our water infrastructure. Before more recent technology was released, Charlotte Water employees had to manually read each water meter. In 2003, the city started a project to replace the water meters with more modern water meters that allow a car to drive by and pick up the readings using radio signals. This saved the city lots of time and money. 

However, this isn’t a perfect system. For the signal to be picked up, the car must be close to the meter. Every month, 1800 meters are missed in this process. This means that employees manually read those meters. These meters are missed due to equipment malfunction (like batteries dying) or damage. 

As our population continues to grow, those missed readings cause increased burdens on the city’s resources. Also, those transmitters are starting to wear so it is time for many of them to be replaced in the next 5+ years. With this modern technology, Charlotte Water will be able to see digitized readings of usage, and the older water meter reading route will end. This will save the city time and resources that could be better utilized elsewhere. 

Residential pilot in Davidson

In the coming months, Charlotte Water is piloting these water meters in the new Davidson Point neighborhood. This location was chosen because the surrounding water meter routes were full due to the growth in the area. Rather than completely redoing the water meter routes, they were a practical choice for a pilot. 

This is all part of phase one of a three-phase launch of these advanced water meters throughout the city. Also, during phase one, we will be working with consultants who launch similar installations around the world to determine changing business needs and communications. This will help us prepare to answer the public’s questions and communicate well about expectations. 

During phase two, Charlotte Water will be installing these meters in 10,000 buildings. They will be selecting 1-2 areas of the city that include a mix of different customers: single-family homes, apartments, and commercial. This beta release will allow Charlotte Water to start training its employees on the new equipment. After the beta release, they will take a break for a year to evaluate what worked, what didn’t, and what changes need to be made to replace the rest of the meters.

Phase three is the big launch. Charlotte Water will be replacing all water meters that are over five years old throughout the city. Meters that are less than five years old can be reprogrammed to work with the new system. This requires replacing 270,000 of 310,000 meters in the Charlotte metro area. This will take about five years to complete with 300 meters being replaced per day. All the transmitters will be replaced to work with the new system. 

More information will be released with each phase. Keep an eye on the city website for more information as the project continues. This is one of several projects that the city is working on to update our infrastructure and support our continued growth. Charlotte continues to prove itself as an up-and-coming city that continues to grow as people see our incredible city. 

Five Reasons Why You Should Drink Tap Water

At Charlotte Water, we are not just employees, we are also customers. Here are a few reasons why we drink tap water too.

#1 – Charlotte Water’s reliable drinking water treatment plants and distribution system are award winning.

Charlotte Water is a member of the Partnership for Safe Water and our main plant (Franklin) received the Director’s Award for Water Treatment in 2018. Charlotte Water is also a designated Utility of the Future and in 2018 received special recognition for the utility’s work in environmental innovation. Our engineers and plant operators build redundancy into every system from our pipe systems to our computer systems.

#2 – Testing, testing, monitoring, and more testing

Charlotte Water has had perfect drinking water permit compliance since January 2015. [The January 2015 violation was an administrative citation.] Our lab staff conduct more than 200,000 monitoring tests every year on more than 150 different constituents. “A significant part of our job is keeping up with the latest regulatory requirements,” said lab manager Alan Hilling. “The work we do isn’t like you see on TV. There is much more involved than simply putting a sample into a machine, pressing a button, and getting instant results.” Check out our Consumer Confidence Report and Annual Water Quality Report. This year’s Water Quality Report will arrive in your mailbox June 2020.

#3 – A gallon of water is less than a penny!

Cost per gallon
Gallon of gas$2.34
Gallon of milk$2.89
Gallon of ice cream$3.09
Gallon of detergent$17.99
Gallon of Charlotte Water$.003 (a third of a cent)
Why spend more?

#4 – Water. It does a body good.

Through the I Heart Water partnership between Charlotte Water and Mecklenburg County Health Department, we know that drinking tap water:

  • Fights fatigue
  • Helps decrease stress
  • Prevents tooth decay
  • Fights off dehydration which can lead to poor organ function and illness
  • Helps you stay cool when it’s hot outside

#5 – The best pre-beer in town

One of the main reasons the brewing industry is thriving in Charlotte is because of the water here.

We spoke with Carolina Brew Master’s President Richard lane for his opinion. “Water quality is paramount to brewing, as water is easily 95% of the finished product.  At a base level, if the water is good enough to drink, it’s good enough to brew beer.”

He went on to say, “Over 100 years ago, when these local beers were being created, they could not have been developed in the other city, strictly due to the minerals in the water, and how those minerals impact the brewing process.  This is also one reason why “drink local” is so meaningful to the craft beer movement.  An IPA brewed in Charlotte will be different from the same IPA brewed in Colorado, or even Raleigh, because the water profile is different.”

Charlotte Water has been in operation since 1899. We serve more than 108 million gallons of water every day to the Charlotte community.

Five New Ways to Conserve Water at Home

Since 2001, water consumption for an average family of four in Mecklenburg County has gone down from 11 Ccfs (8,228 gallons) per 30-day billing cycle to 7 Ccf’s (5,236 gallons) per 30-day billing cycle. We attribute this to increased water conservation measures as well as the installation of more efficient appliances and irrigation systems. Continue reading Five New Ways to Conserve Water at Home