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Cross-section diagram of a residential water service connection showing the hydrant line, water main, service line, angle valve, meter box, tail piece, and shut-off valve. A dotted line separates Charlotte Water responsibility which is street to meter, from the homeowner responsibility which is meter to house

Understanding Homeowners Responsibility

Is it My Plumbing or Charlotte Water’s to Maintain? Where does my private plumbing start? Property owners maintain all water pipes beginning at the end of the meter, which is…

lab technician with long brown wavy hair, grey safety classes, and blue gloves holds up a beaker with clear liquid

Is fluoride in my water?

According to The U.S. Department of Health and Human Services (HHS), community water fluoridation “has led to such dramatic declines in both the prevalence and severity of tooth decay that…

PFAS “Forever Chemicals:” What to Know for Charlotte

PFAS have gained national attention as “forever chemicals” because they do not break down naturally in the environment or in the human body. They are part of a family of…

4 utility technicians wearing orange safety vests and white hard hats service a yellow fire hydrant on a street corner in a tree-lined suburban neighborhood, one man uses a pipe wrench to open the value of the hydrant causing water to pour out of its front while another man turns a tall pipe key inserted into a nearby water meter hole

How Charlotte Water Repairs Water Pipe Leaks

With more than 4,500 miles of drinking water pipe, there is always something to fix. Customers can help by calling 311 or 704-336-7600 when they see or suspect a water…