Billing

Additional Pre-Covid Billing Operations to Resume in January 2023

by Erin McNeely
Billing, My Water

With the new year, there are a few notable changes coming to Charlotte Water (CLTWater). CLTWater has slowly been returning to pre-Covid billing operations, and some of these processes have…

Charlotte Water Cares Partnership Success

by charlottewater
Billing, My Water

Charlotte Water Delinquent Accounts Fall by 13-Thousand, Returning to Pre-COVID Status The Utility credits success to partnerships with community partners and available financial aid programs (Charlotte, NC) Charlotte Water,…

Utility Scam Awareness Day

by Jennifer Frost
Billing, My Water

Many electric, water, and natural gas customers throughout the country are being targeted by impostor utility scams each day. Scammers typically use phone, in-person, and online tactics to target customers.…

Charlotte Water Announces Customer Care Program in Response to Pandemic

by Jennifer Frost
Billing, My Water

Charlotte Water, along with Charlotte-Mecklenburg Storm Water Services, has created the Customer Care Program. The goal of the program is to work with customers to avoid any situation where a…

document.addEventListener('DOMContentLoaded', function () { const observer = new MutationObserver(() => { document.querySelectorAll('.jetpack-instant-search__search-result-expanded__image').forEach(img => { if (!img.hasAttribute('alt')) { img.setAttribute('alt', ''); } }); }); observer.observe(document.body, { childList: true, subtree: true }); });