Daren Thompson is a field investigator specialist, which means he works with residential customers to determine what’s causing unusually high bills.
Before any water bill goes out, there is a long process involving a lot of people, all to make sure each bill is accurate and sent on time.
We go out in the field to find out how Charlotte Water ensures our water is safe – across Mecklenburg County.
We’re starting with the first steps in the process, where we pull water from the lakes and treat it before it enters the distribution system.
Protecting Charlotteans public health and waterways is something to celebrate. Sugar Creek and Irwin Creek Wastewater Treatment Plants do just that and are celebrating their 90th birthdays.
On Wednesday, August 3, 2017, Fitch Group affirmed Charlotte Water’s Bond Rating at AAA with a Stable Outlook. This reinforces the City’s ongoing commitment to providing high quality water and wastewater services at affordable rates.
Hundreds of Charlotte Water employees are part of that journey, and during National Drinking Water Week, May 7-13, we celebrate and recognize the vital role water plays in our community.