Category Archives: What’s Going On?

Charlotte Water: Award-Winning Utility

Charlotte Water is proud to be an award-winning utility. Below is a list of the awards we have won in recent years.

NACWA Peak Performance Awards
The Peak Performance Awards recognizes NACWA member agency facilities for excellence in permit compliance. The Platinum Award recognizes 100% compliance with permits over a consecutive five-year period.

McAlpine Creek Wastewater Treatment Plant
McDowell Creek Wastewater Treatment Plant
Sugar Creek Wastewater Treatment Plant
Mallard Creek Wastewater Treatment Plant
Ashe Plantation Wastewater Treatment Plant

NACWA Peak Performance  Platinum Award

  • McDowell Creek Wastewater Treatment Plant (2008-2011, and 2017-2025)
  • McAlpine Creek Wastewater Treatment Plant (2012-2025)
  • Mallard Creek Wastewater Treatment Plant (2009-2012, 2020 – 2025)
  • Sugar Creek Wastewater Treatment Plant (2020, 2021, 2022)
  • Oxford Glen Wastewater Treatment Plant (2021)
  • Ashe Plantation (2023 – 2025)
  • Irwin Creek Wastewater Treatment Plant (2025)

NACWA Peak Performance Gold Award

  • McDowell Creek Wastewater Treatment Plant (2002, 2004-2007, and 2013-2016)
  • McAlpine Creek Wastewater Treatment Plant (2002-2003, 2006 and 2008-2011)
  • Mallard Creek Wastewater Treatment Plant (2005-2008, 2014 and 2016-2018)
  • Irwin Creek Wastewater Treatment Plant (2002, 2009, 2012, 2017, 2021 – 2024)
  • Sugar Creek Wastewater Treatment Plant (2002, 2008, 2010, 2012, 2016-2018, and 2025)
  • Ashe Plantation Wastewater Treatment Plant (2021)

NACWA Peak Performance Silver Award

  • McDowell Creek Wastewater Treatment Plant (2000-2001, 2003 and 2012)
  • McAlpine Creek Wastewater Treatment Plant (1999-2001, 2004-2005 and 2007)
  • Mallard Creek Wastewater Treatment Plant (2002, 2004, 2013, and 2015)
  • Irwin Creek Wastewater Treatment Plant (1999, 2003-2004, 2008, 2010-2011, and 2014-2016, 2018)
  • Sugar Creek Wastewater Treatment Plant (1999-2001, 2003-2007, 2009, 2011, 2013, 2015, 2023, and 2024)

Utility of the Future Today (2017 – 2020, 2022, 2025)
This program recognizes utilities that exhibit sustainability and resilience in the communities they serve.

NC One Water Disaster Preparedness Award (2022)

Charlotte Water Security & Preparedness Team

ACEC Engineering Excellence Award (2022)

  • Awarded to the Irwin Creek Tributaries Sanitary Sewer Replacement Project
ACEC Engineering Excellence Award

Partnership for Safe Water Treatment Program (2018)
5-Year Directors Award (Phase III)
The Partnership’s award-winning utilities demonstrate an outstanding commitment to delivering superior quality drinking water to customers.  Utilities that subscribe to the Partnership are dedicated to providing high-quality water to customers, even beyond regulatory requirements.

  • Franklin Water Treatment Plant

NC AWWA-WEA Collection System of the Year (2018)

NC DENR Area-Wide Optimization Program (2018, 2022, 2023)

  • Franklin Water Treatment Plant
  • Vest Water Treatment Plant
  • Lee Dukes Water Treatment Plant

Renew Brew “Best in Show” 2024

Charlotte Water to Settle Lawsuit with Real Estate Developers and Home Builders. What does that mean for Customers? 

Recently, Charlotte City Council approved a legal settlement between Charlotte Water and a law firm representing local real estate developers and builders. The lawsuit is part of an overall class action lawsuit against more than two dozen cities in North Carolina, including Charlotte, over the legality of water utilities to charge system development fees. The developers and builders claimed that utilities’ system development fees should be stopped and paid back.

System development fees are a long-standing industry standard, state statute (North Carolina General Statute 162A Article 8), and important part of a water utility’s capacity-building program.

 Charlotte Water, like other utilities in the state, charge system development fees to developers and other home builders to partially recover upfront costs associated with capacity investments. These fees – not charged to the average Charlotte Water customers – help offset the financial investment required to build the necessary water and sewer system expansions for new developments. Fees range from $3,500 to over a million and depend on the size of the meter being requested and are typically passed along to developers’ clients and products.

“Without system development fees all customers would bear the cost of the additional capacity needed when new developments add on to the water and sewer systems.”

The initial lawsuit was filed by the developers in November 2018. A second lawsuit was filed by the developers in April 2021 similar to the first but covering a different timeframe. Since the purpose of Charlotte Water’s system development fees and the extensiveness of our CIP program are fundamentally different than the other cities, Charlotte Water felt confident in the case. However, after four years of litigation, Charlotte Water lost the first suit and made the decision to settle the second to minimize the financial impact to customers.

“Though the City continues to dispute the allegations, a settlement was recommended to avoid further financial risk to all existing customers.”

The settlement, which includes two installments for a total of $106 million dollars, will be spread over two years. The first installment of $90 million, has already been paid for using mainly Charlotte Water reserves moved to take the brunt of the financial impact. The second settlement, $16 million, will be paid through a multi-prong solution of reduced cash flow to current capital investment projects, short-term delays to some projects, reserves, and a proposed additional $0.72/household annually rate increase, taking effect July 1, 2023.

 Legal staff will bring forward during the January 23 Council meeting recommended changes to Chapter 23 of City Code to clarify and further define Charlotte Water revenues and use of funds.

UPDATE: City Council approved the changes during the January 23 Business Meeting.

Award-Winning Utility: Utility of the Future Today

We’re honored to be recognized by the Water Environment Federation (WEF) as a Utility of the Future Today! This is Charlotte Water’s fifth time receiving this recognition, and we are one of 34 utilities being recognized in 2022. This program recognizes utilities that exhibit sustainability and resilience in the communities they serve.

Earlier this week, on Tuesday, October 11, Charlotte Water Director Angela Charles received the award during the Water Environment Federation’s Technical Exhibition and Conference (WEFTEC) ceremony. 

“Charlotte Water’s organizational culture is one of sustainability both now and for the future, embracing innovation, inspiration, and leadership in our community,” said Charles. “We will continue to follow our Charlotte Water Vision: To be a leading water utility recognized for excellence and dedicated to our people, community, region, and environment.”

The Utility of the Future Today Recognition Program seeks to reach deeply into the water sector to form and motivate a community of like-minded water utilities engaged in advancing resource efficiency and recovery, developing proactive relationships with stakeholders, and establishing resilient, sustainable, and livable communities. The Recognition Program, through the aggregation and sharing of utility advancements and experiences, will enable participants across a broad continuum of capacities and capabilities to learn from each other and continually grow and sustain their efforts to be, and continually advance the concept of, the Utility of the Future. (www.wef.org)

We are so proud of the great work our utility has accomplished this year, and we will continue our hard work to be an award-winning utility in 2023.

For more information about our awards, please visit the awards page on our website, and to learn more about WEF and the Utility of the Future Today award, visit their website here.

Angela Charles Selected as 2022 WEF Fellow

Image of Angela Charles, Charlotte Water Director

The Water Environment Federation (WEF) has selected Angela Charles as a member of the class of 2022 WEF Fellows. Angela is one of 14 distinguished members in the 2022 class.

This prestigious designation honors members’ contributions to the water sector as well as their professional achievements and stature. WEF Fellows are recognized in various areas of expertise including design, education, operations, regulation, research, utility management, and leadership.

The WEF Fellows were honored at WEFTEC 2022 during the WEF Awards and Presidential Celebration Ceremony on Tuesday, October 11.

Angela Charles is the Director of Charlotte Water, and has been in the water industry since 1988. 

“Angela is a valuable leader in Charlotte Water. She has been instrumental in affecting change and improving processes for nearly 1 million customers throughout Charlotte and Mecklenburg County,” said City Manager Marcus D. Jones.   

As director, Angela is responsible for the regional, countywide water treatment and distribution, wastewater treatment and collection, utilities planning, and the City’s stormwater system, along with management activities. She leads a staff of approximately 1,200 employees, and Charlotte Water maintains more than 9,000 miles of pipelines and over 300,000 water connections countywide. 

Angela holds a Master of Public Administration degree from UNC Charlotte and a Bachelor of Science degree in Industrial Engineering from North Carolina State University. She was the 2017 chair of the North Carolina American Water Works Association and North Carolina Water Environment Association (NC AWWA-WEA) and is a Grade A water distribution operator. Angela has served on many committees including the WEF Collection Systems Committee and has received many water industry awards, including the WEF Collections Systems Award, the Warren G. Fuller Award, and the prestigious Arthur Sidney Bedell Award.