How Does CLTWater Respond To A Wastewater Overflow?
First, what is a wastewater overflow? A wastewater overflow, also referred to as an SSO (Sanitary Sewer Overflow), is a release of untreated or partially treated sewage from a municipal…
311
Who You Gonna Call? It’s 311.
If you haven’t already heard, when you have a problem or question about Charlotte or Mecklenburg services, it’s best to call 311. CharMeck 311 is the region’s customer service line…
A Day in the Life: CharMeck 311 Call Center
Summer intern, Jake Dube’s adventure continues! Last week he was with CharMeck 311, sitting in with customer service representatives (CSR). Employees of 311 may not be Charlotte Water employees, but…