How Things Work

Leaky Meter? We Can Fix That.

Most days, it is likely a regular resident served by Charlotte Water doesn’t even think about where their water comes from or the infrastructure that supports it. However, those thoughts…

Who You Gonna Call? It’s 311.

If you haven’t already heard, when you have a problem or question about Charlotte or Mecklenburg services, it’s best to call 311. CharMeck 311 is the region’s customer service line…

a large, white pvc case cover sits behind the utility company's backflow prevention pipe device, including brown metal valves and yellow levers, which emerges from the ground surrounding by a concrete and pvc base and green grass

What is a Backflow Prevention Assembly? Why does my house have a backflow preventer?

As we move into the summer months, it’s good to know how different aspects of your yard and lawn maintenance can impact our water system. If your home has an…

graphic depicting flow of water through underground pipes from pumping station to water tower to customers' homes

How Do Water Towers Work?

Charlotte Water (CLTWater) employees dedicate their efforts to delivering safe, reliable water from the river to the tap. CLTWater has 11 elevated storage tanks. Our water treatment operators fill the…

document.addEventListener('DOMContentLoaded', function () { const observer = new MutationObserver(() => { document.querySelectorAll('.jetpack-instant-search__search-result-expanded__image').forEach(img => { if (!img.hasAttribute('alt')) { img.setAttribute('alt', ''); } }); }); observer.observe(document.body, { childList: true, subtree: true }); });