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a large, white pvc case cover sits behind the utility company's backflow prevention pipe device, including brown metal valves and yellow levers, which emerges from the ground surrounding by a concrete and pvc base and green grass

What is a Backflow Prevention Assembly? Why does my house have a backflow preventer?

As we move into the summer months, it’s good to know how different aspects of your yard and lawn maintenance can impact our water system. If your home has an…

Cross-section diagram of a residential water service connection showing the hydrant line, water main, service line, angle valve, meter box, tail piece, and shut-off valve. A dotted line separates Charlotte Water responsibility which is street to meter, from the homeowner responsibility which is meter to house

Understanding Homeowners Responsibility

Is it My Plumbing or Charlotte Water’s to Maintain? Where does my private plumbing start? Property owners maintain all water pipes beginning at the end of the meter, which is…

4 utility technicians wearing orange safety vests and white hard hats service a yellow fire hydrant on a street corner in a tree-lined suburban neighborhood, one man uses a pipe wrench to open the value of the hydrant causing water to pour out of its front while another man turns a tall pipe key inserted into a nearby water meter hole

How Charlotte Water Repairs Water Pipe Leaks

With more than 4,500 miles of drinking water pipe, there is always something to fix. Customers can help by calling 311 or 704-336-7600 when they see or suspect a water…

But it says "flushable."

So, you’ve run out of toilet paper and resorted to only using wipes. But it’s okay because you are using “flushable” wipes, right? Nope! Unfortunately, the word “flushable” doesn’t mean…

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