Category Archives: Repairs and Spills

Plumbing Nightmares! ! Mistakes Were Made & How to Prevent Them

Owning a home is scary these days. And your plumbing is haunting you from under your floors. So, grab a cozy blanket and join us as we explore the spooky side of home maintenance.

The wrong turn and water rushes everywhere.

It was Thanksgiving night, and the dishwasher wouldn’t start. I went under the sink, and there were three water valves: one for the faucet, one for the dishwasher, and one for the refrigerator ice maker. I traced the water lines to where they appeared to go and made an educated guess to turn off the water valve close to the dishwasher so I could try to repair it. I was wrong. I accidentally turned off the ice maker. I realized it as soon as water gushed all over the floor. Make sure to put a tag or identifier on your plumbing valves, and if doing work on an appliance, make sure to turn off the right valve or the master shut-off valve.

Cockroaches will wake you in the middle of the night if you rarely flush a toilet or floor drain.

The house had a small bathroom that wasn’t useful, so it wasn’t used, for several months… The water in the toilet evaporated and cockroaches found a new home. The cockroaches made a huge mess, and the toilet’s wax seal dried out, requiring a replacement. Set a reminder to pour a little water down drains or flush occasionally.

The Sourdough Monster that Broke the Dishwasher

So many people are enjoying the benefits of making their own sourdough recipes. Until the sourdough starter goes down the drain and forms a giant clog. Sourdough starter can harden in your pipes or your dishwasher, leading to costly repairs and replacements. Always scoop your discard into the trash to be safe.

Not cleaning your dishwasher filter will lead to a Ghoulish Gunk

Why is there a puddle and thick pink goo in the bottom of the dishwasher? It is easy to forget that your dishwasher has a filter and that it may need cleaning occasionally. Ignoring the filter will eventually lead to a nasty, smelly clog. Check with your owner’s manual on when and how to clean it.

The Noise is coming from inside the house!

Our son was home alone and called in a panic. There is someone upstairs! I heard them walking around and stopping for a bit, and then walking around again. My son’s brilliant decision was to grab a knife and attack the intruder. I persuaded him to stay where he was until I could get back. We could hear the walking sounds, and then it stopped. But it wasn’t an intruder, it was the washing machine wobbling and banging the wall. Make sure your loads are not too overloaded and that there is adequate space from the walls.

The trees are rooting for you!

Sure, the water drained slowly for a while, but that’s not a problem, right? I was running the laundry and the dishwasher, and all was fine until I heard a waterfall from the bathrooms. I tried the plunger and put towels on the floor to mop the water off the floor, but the water kept pouring out of the toilets. It was the tree roots that clogged my sewer drain and what made it worse was not realizing that the appliances were sending water down the drain only to pop up in the bathrooms.

Know where your sewer line exits your home and see if you have a cleanout. If you don’t have a cleanout, talk to a plumber about whether you may need one. Look at trees near your sewer line. If you experience frequent slow drains, consult with a plumber about possible solutions.

The drain cleaner ate my plumbing

You get busy and forget what you are doing until what you forgot costs $$$. Pouring drain cleaner chemicals down your drain to clear clogs can also damage your plumbing if done often, left in the plumbing without flushing it out on time, or if the directions are not followed correctly. The chemicals can weaken you pipes and seals. Know your pipe material and follow instructions precisely (set a timer). Consider alternatives to clearing a clog.

Drip drip drip from the attic

You hear a drip, a drip, another drip, a puddle. Oh, great. We have a roof leak in the rain, or is it something else? Don’t wait for the rain to stop; look in the attic. Scary place, I know, but your home has a sewer vent to help ghastly odors escape. If you have an old house, your sewer vent may be the source of the leak, either through corrosion of the pipe or where it comes through the roof.

The mail doesn’t come on Sundays?

The toilet was clogged, and we couldn’t get it to flush anymore. Finally, we called a plumber and they pulled out the blockage of envelopes. Yes, a previous renter clogged the toilet with the open envelopes from the mail.

Only toilet paper goes in the toilet. Everything else is trash or recycling.

Hear a noise, see a damp spot?

Don’t be scared. If you see water where it shouldn’t be, grab your flashlight and start investigating like Scooby Doo and the Mystery Gang.

Minimizing Water Disruptions To Customers: An Emergency Repair on IBM Drive

In July 2025, Charlotte Water faced a significant emergency repair on a water main running along IBM Drive, an essential roadway servicing both commercial and residential areas. The section of the line required urgent repair, but the stakes were high. A complete shutdown would have resulted in water loss for two sizeable businesses as well as a large neighborhood.

The risk of widespread service disruption posed serious consequences for local commerce and daily life. Charlotte Water needed a solution that would allow it to isolate the repair site without interrupting service to its key customers, and our staff rose to the occasion.

“We were able to complete the repair quickly and efficiently without disrupting service to our commercial or residential customers,” said Jason Bromirski, a senior engineer at Charlotte Water. “This is an ideal outcome for such a critical location.”

To maintain service while addressing the damaged main, Charlotte Water installed an insta-valve. The insta-valve can be installed on an existing in-service main and allows us to perform maintenance or repairs without shutting down nearby blocks of the water distribution system.

Some problems require creative solutions, and Charlotte Water works every day to keep our water safe, reliable and flowing to your homes and businesses.

Why are People Standing Around a Construction Site / Repair Site?

Everyone has a job to do…

To watch coworkers underground to ensure they are safe. If someone is injured they are to call 911.

To communicate with equipment operators about raising or lowering materials in or out of the trench.

To supervise or verify that the project or repair is being completed efficiently and effectively.

Training opportunities for new coworkers to see how we safely work in a trench.

To hand equipment and tools down to team members in the trench.

And sometimes they are waiting on more equipment or materials to be delivered.

Trenches are typically just enough space for the minimum number people to get the job done. The less digging, the less time to restore the trench.

How Does CLTWater Respond To A Wastewater Overflow?

First, what is a wastewater overflow? A wastewater overflow, also referred to as an SSO (Sanitary Sewer Overflow), is a release of untreated or partially treated sewage from a municipal sanitary sewer, typically out of a manhole or a broken pipe.

Taken by Cam Coley, employee City of Charlotte, Charlotte Water

While wastewater overflows are nearly inevitable in a system as large as Charlotte’s, we do our best to keep these incidents to a minimum to protect human and environmental health.

How can I tell if there is a wastewater overflow in a creek?

You may notice a gray, milky color or odor. If you do suspect an overflow, call 311 right away and say or select wastewater emergency, and a crew will respond.

What should I do if I see a wastewater spill?

Call 311 or 704-336-7600 and say or select sewer emergency. We will respond 24 hours a day.

How can I help reduce overflows? 

  • Toss in the trash: paper towels, wipes, hair, cotton swabs, feminine products, dental floss, coffee grounds, and excess food. 
  • Toss in the toilet: only toilet paper. 
  • Drain in the sink: soap suds, small amounts of food from the plate, and liquids. 
  • Take to a full-service recycling center: used and expired oils and grease. 

What causes wastewater overflows?

  • Clogs from wipes, paper towels, leftover kitchen grease, oils, or anything other than toilet paper.
  • Pipe failure (tree falls and breaks pipe, stream/creek erosion causing the pipe to fall into the creek)
  • Tree roots attacking and clogging the pipe
  • Damage by nearby construction. (Reminder to always call 811 before you dig.)

How does CLTWater respond?

A rapid response crew will investigate the area and attempt to remove the clog. This work does not impact drinking water quality. Crews may run hydrants to flush the area, lightly apply lime to sanitize, and/or return to investigate other pipes. Residents and their pets are encouraged to avoid contact with the creek during an overflow response.

How does CLTWater respond to a large overflow?

There is a myriad of responses depending on the situation. For example – a tree falls into the creek, washing out the creek bank and undermining the wastewater pipe just behind the creek bank. Crews frequently inspect these areas, but erosion can occur quickly during heavy rain events. Crews will:

  • Create a temporary access road or path if necessary to respond.
  • Install a temporary wastewater pipe to bypass the broken pipe and stop the overflow. The pumps and temporary above-ground pipes are checked several times daily to prevent possible wastewater overflows.
  • Stabilize the creek bank.
  • Construct a barrier / temporary stream bank to protect workers.
  • Remove the broken pipe. 
  • Install the new pipe and test it.
  • Rebuild the stream bank with clean fill material (soil). 
  • Remove temporary pipes and pumps.
  • Remove large spoil piles of dirt.
  • Complete grading/drainage.
  • Plant trees/shrubs and seed/straw the area.
  • Restore the stream bank and revegetate.
  • If the greenway was closed during work, it would be restored and reopened. When greenways are affected, CLTWater works with Mecklenburg County on restoration.

How does CLTWater handle tropical storms or heavy rains and prevent spills?

The underground sanitary sewer pipe network is not designed to handle rain, yet the runoff and flooding from large rains inevitably infiltrate the wastewater pipe network. Overflow basins at the five largest wastewater treatment plants capture and later treat more than 160 million gallons of rainwater mixed with wastewater. These equalization basins (EQ basins) prevent wastewater from overflowing out of manholes in our community.

CLTWater has also added several large wastewater pipes to help reduce the impact of heavy rains. Crews work to prevent rainwater from getting into the sanitary sewer system and are out investigating our system soon after a storm ends.

Additional Resources:

Wastewater treatment plant process

Why does wastewater cost more than water on my bill?

How does CLTWater respond to a wastewater overflow?

What does a growing city mean to wastewater treatment plants?

Is the odor from a wastewater plant or sewer manhole?