Tag Archives: 2019

Another Year of High Quality Drinking Water: 2019 Report

At Charlotte Water, we know no matter what is going on in the world we need reliable access to safe drinking water because we are customers too. We rely on the same thing we work hard every day to consistently and safely provide to over one million people. We want to be confident in its quality because our families use it.

With this in mind, Charlotte Water is happy to report that for another year, Charlotte’s drinking water quality goes above and beyond state and federal standards. We’ve released our annual Consumer Confidence Report on our website.

Also, keep an eye out because every residence in Mecklenburg County will be receiving their very own Water Quality Report in their mailbox during the first part of May.

When reviewing the report you may notice that in addition to required testing, Charlotte Water has been participating in the EPA’s Unregulated Contaminant Monitoring Rule. Charlotte Water is also working with an outside certified laboratory to analyze drinking water samples for over 740 unregulated compounds. These compounds do not have a maximum contaminant limit (MCL) set by the EPA, which means they are not regulated, but Charlotte Water is monitoring them regardless.

The results are very good, for the few contaminants that we did find in the water, they were at very low levels. We will continue to monitor them for any changes in concentration.

The thing to keep in mind is that even if there is the presence of something in your water, that doesn’t mean that it will cause harm. For example, our water has lots of different types of minerals in it like calcium, iron, and sodium but at levels that are not harmful to your health.

Our water quality experts have analyzed the results and we are confident that the quality of your tap water is good. Visit our website and click on the “Water Quality” tab to view the test results.

Annual Wastewater Report Released

Did you know that there is an annual report for wastewater? If you answered “no” then here is all you need to know about the people who make sure your flush doesn’t become a mess.

When you flush, shower, or wash dishes, the wastewater flows from your plumbing to our public wastewater network of pipes. The wastewater then flows by gravity to one of our wastewater treatment plants so that it can be treated and safely discharged back into the creeks.


So how did we do?

Even as the population grows, Charlotte Water continues to reduce the number of wastewater spills.

Yearly SSOs vs 5 Year Moving Average

Charlotte Water successfully collected and treated 99.9 percent of the more than 33 billion gallons of wastewater that the community produced in the past fiscal year. Charlotte Water’s annual report includes all incidents where wastewater escaped out of a public manhole or public collection system pipe before reaching proper treatment and reportable spills, which are any spills that equal or exceed 1,000 gallons or more reaching creeks.

Fiscal year 2018 2019
All spills 164 162
Reportable spills 107 90

How To Help:

Toss in the trash: paper towels, wipes, hair, cotton swabs, feminine products, dental floss, coffee grounds, and excess food.

Toss in the toilet: only toilet paper.

Kitchen sink: soap suds, small amounts of foods from plate, and liquids (no fats, oils, or grease).

Take to a full-service recycling center: used and expired oils and grease.

Suspect A Sewage Spill?
Call 311 or 704-336-7600. We respond 24 hours-a-day.


Links To Learn More:

Wastewater report

Videos about our excellent water professionals.